frequently asked questions

Yes, we are still open and processing orders as normal as we are an online shop, We work from our Cafe and we have a vigorous cleaning routine.  Please do allow a little longer for royal mail to deliver your purchases. 

This is not a guaranteed service and due to the Covid-19 Pandemic, this can take longer to arrive in some areas.


Our cookies contain the following five main ingredients.

Eggs, Flour, Butter, Caster Sugar If. If you require the contents of a specific cookie combination, please contact us.

Icing sheets

Water, Starch (maize) Dried Glucose Syrup, Glycerine, Sorbitol, Titanium Dioxide, Vegetable Oil (rapeseed) Cellulose, Polysorbate 80, Vanillin, Sucralose

Wafer Paper / Wafer Card

Potato Starch, Water and Olive Oil.

Edible Inks


Water, Glycerol E422, Colour: Brilliant Black BN E151 (2,5%),
Sunset yellow E110 (0,8%), Quinoline yellow E104 (0,6%), 1.2 Propandiol E1520


Water, Glycerol E422, Colour: Tartrazine E102 (1,5%),
1.2 Propandiol E1520, Citric acid E330


Water, Glycerol E422, Colour: Azorubine E122 (2,2%),
Ponceau R E124 (0,9%), 1.2 Propandiol E1520, Citric acid E330


Water, Glycerol E422, Colour: Brilliant Blue E133 (2.5%),
1.2 Propandiol E1520, Citric acid E330

We can ship anywhere in the UK where Royal Mail allows, for which we charge a flat fee of £2.45. We aim to dispatch all orders within 24 hours. On occasion, our dispatch time maybe a little longer than that, but we will always advise if we envisage any problems. Please note that we can only send to one address per order, so separate orders would be required if sending to multiple addresses.  Due to the Covid-19 pandemic, deliveries are taking a little longer to arrive and they have temporarily halted their Saturday delivery service. We will be posting items Monday – Thursday for the time being.  We aim to have your cookies ready to go within 24 hours, so please bear in mind that any orders placed on Thursday, will not be posted until the following Monday.   

We prepare all food orders at our 5-star rated kitchen within our cafe. More details on our rating can be found on the following link: 

No, but they are prepared in a kitchen that handles nuts and any of the 14 known allergens. Please Contact Us if you have any concerns or questions.

Your cookies are wrapped in cellophane and tissue paper and placed in a letterbox sized postage box. These are perfect as no one has to wait in for a delivery and they can go straight from our kitchen to your door. This applies to single item orders only. Multiple orders will be  combined into one larger box which may not be suitable for post box delivery.  

Yes, and we offer great discounts for larger orders. to order, please get in touch

Once your order is completed and dispatched, all images are deleted in accordance with GDPR. The only information will will hold will be in you online account if you choose to set one up. Please see our terms and conditions and privacy policies for full details. Upon placing your order, you will need to confirm that you are happy with the images and text you have provided, and that you have the legal right to use the photos for the assigned purpose. 

We recommend you choose a high-resolution image with a light-coloured background. Low-resolution images, or images with dark backgrounds, can affect the print quality.

We suggest image dimensions of approximately 1,000 pixels for the smallest edge of your photos. We print images at 300DPI (dots per inch), so if you’re scanning your image, we recommend this setting. Basically, the larger the image you upload, the better the quality of the print will be.

If you do upload a photo that has a low resolution or image size, we’ll still accept it. However, the image may not be of very high quality when printed. 

If you’re uploading a photo from your computer, images must be in JPEG or PNG format. Any other format, like Word documents or PDFs, won’t be accepted.

Cupcake and photo toppers are small so are perfect for fitting 1 or 2 faces on – not ideal for an office team photo! 

Remember, we’re printing onto icing so the image quality won’t be as good as a photo…but you can’t eat a photo!